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Frequently Asked Questions

How do I receive News and Special Offers from Sports Bras Direct?

We would love you to sign up and become part of the Sports Bras Direct community. When you sign up you will receive news, blogs, special offers and get $20 off your first order (when you spend over $100). Not too bad!

Once you have joined the Sports Bras Direct community you will also receive a more personalised service including:

  • Access to exclusive member only offers.
  • You will be the first to know when we have product launches, sales or promotions.
  • Informative and educational newsletters including articles related to Sports Bras and women’s fitness and well-being.
  • An invitation to our Sports Bras Direct Facebook group. A group of likeminded women who share and discuss everything related to being an active woman.

To sign up for our newsletter and receive $20 off your first order please visit our home page and sign up towards the bottom.

Creating an account with sportsbrasdirect.com.au gives you the added benefit of being able to view your recent orders, manage your shipping and billing addresses, edit your password and account details.  This definitely saves you time on checkout.

To create an account please click here.

What is a Sports Bra?

A sports bra is a technical piece of equipment designed specifically to protect your breasts during all activities. All activities require movement and supporting your breasts during such activities is important.

Regardless of your breast size damage can be done to your breast ligaments, called Cooper’s Ligaments, when your breasts are not properly supported.  These ligaments cannot repair themselves and any damage may eventually lead to breast sagging.

A properly fitting sports bra can greatly reduce breast movement. Preventing breast pain, discomfort and sagging.

For further information please visit our Fitting Room.

Why can’t I just wear my everyday bra?

Your everyday bra might be pretty or practical, but it is not built for impact during sports or activities.
 
Sports bras have technical features specifically designed for activity. These include wider straps, moisture wicking materials, fuller cup coverage and unique designs to reduce bounce.
 
No matter your breast size damage can be done to breast ligaments, called Cooper’s Ligaments, when your breasts are not properly supported. Once damaged these ligaments cannot repair themselves and may eventually lead to breast sagging.
 
A properly fitting sports bra can prevent breast pain, discomfort and sagging…your lacy everyday bra does not. Sports bras really do make a massive difference!
 
For further information please check out our Fitting Room / Why wear a Sports Bra.

Do I need a different Sports Bra for different activities?

If you participate in many different activities. It is smart to equip yourself with several different styles of Sports Bras. High impact activities require Sports Bras with a high level of support. You can choose to wear a high impact Sports Bra for all your activities. However many woman prefer a less constrictive style for lower impact activities.

It is advisable to steer away from Low to Medium impact Sports Bras for activities that result in a high degree of breast bounce.  Low to Medium impact styles will not give you enough support during activities like running and netball.

If your chosen activity is a lower impact, such as weights or hiking. Then a low or medium impact sports bra should be sufficient.

You may also find that the larger the cup size, the higher level of support your breasts require, regardless of the activity.  However this is often a personal choice based on what feels comfortable.  If you would like further information about the different types of Sports Bras please visit our Fitting Room / Sports Bra Types

How often should I replace my Sports Bra?

Sports Bras are given a much tougher workout than your everyday bra. Hence they have a much more technical job to perform. A Sports Bra should never have a birthday. It is recommended they be replaced every 6-8 months depending on how often you wear them.  How long your Sports Bra stays comfortable and supportive depends on how many times it has been worn and washed.  If you wear the same Sports Bra for every workout. You may need to replace it sooner than the 6 month mark.  It is a good idea to rotate three to four Sports Bras to extend their lifespan.

If your body or breast shape has changed then it is advisable to check the fitting of your Sports Bras and replace them.  For further information about fitting please visit our Fitting Tips.

How should I wash my Sports Bra?

Washing your sports bra. For further information about caring for your Sports Bra please check out our Fitting Room / Caring for Your Sports Bra.

You do not have the Style/Brand of Sports Bra I like. Will you be increasing your range?

We aim to continually expand our range of Sports Bras. To achieve our goal of offering you the best range of Sports Bras in Australia.  However if there is a particular Brand or style you would like us to stock. We would love to hear from you. Please get in touch either via our live chat or by emailing  [email protected].

How do I determine my size?

For further information to help you determine your size please check out our Fitting Room / Determine your Size

I like a certain Sports Bra but you don’t have my size, what can I do?

We try hard to stock a great variety of sizes for you but sometimes we don’t have a certain sports bra size. Some sizes either sell quickly or are just not available in particular bra styles.  If we do not have your size in stock please get in contact via the live chat or email us at [email protected].
 
We can then let you know if we are able to source the size you require in the style you like.  If we are unable to secure your required size, we can advise you of any similar styles that are available in your particular size.  We will do our utmost to help you.

I find that my bra size fluctuates during the month, what size should I purchase?

It is very common for women’s breasts to change in size during the month in line with her hormones and menstrual cycle.  Sports Bras Direct recommends you buy a larger cup size for that particular time of the month.
 
You may also need some different sized Sports Bras if your weight often fluctuates with either weight gain or loss.  It is important to wear the correct size so that your breasts are adequately supported and the bra is comfortable.
 
If you have one breast that is bigger than the other you will need to choose a size that fits the larger breast.  Some women who suffer from breast tenderness also find that wirefree Sports Bras are more comfortable.
 
So if your bra size fluctuates and for more information about fitting please visit our Fitting Room.

How do I know when my order has been dispatched?

You will receive an email, to the email address provided at checkout, confirming your order.  You will receive another email confirming dispatch of your order.  We endeavour to dispatch your order within 1 business day after receipt of your payment.  For further information please check out Delivery and Returns.

What is the shipping cost for my order?

Please check out Delivery and Returns.

What payment methods do you accept?

Visa, Mastercard, Paypal and Afterpay are payment methods accepted by Sports Bras Direct.  Therefore your chosen payment method will be charged on placement of your order.

How do I return or exchange an item?

Sports Bras Direct hopes you love your purchase.  However, if for any reason you are not 100% satisfied or it doesn’t fit quite right simply return your items in their original condition within 100 days of purchase for a refund or exchange.

For further information about returning or exchanging an item please check out Returns and Exchanges.

What if my item is faulty?

What if my item is faulty? Sports Bras Direct takes extreme care in ensuring the items we send to you are of the highest quality.  However if you have received an item with a defect please contact us as soon as possible at [email protected].

To speed up the process please include your original order number and a few photos showing the fault.

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