Sports Bras Direct hopes you love your purchase. However, if for any reason you are not 100% satisfied or it doesn’t fit quite right simply return your item/s in their original condition within 60 days of purchase for a refund or exchange.
We love easy!
RETURNS
Australia
Not happy with your purchase? Send it back for a refund. Simple!
All you need to do is:
- Turn the satchel your item was delivered in (we love the word ‘re-use’) inside out.
- Place your item and this form in the satchel and seal securely (some tape will do the trick!).
- Stick the Reply-Paid returns label (included with your order) on the package.
- Pop it in your nearest post box or at your nearest post office. Done!
If you would like your return tracked visit your nearest post office & ask for a tracking label to be applied free of charge.
Please note that $5.95 will be deducted from your refund if you use our Reply-Paid label. If you use your own label please send your return directly to: Sports Bras Direct Returns, PO Box 379, Nerang, QLD, 4211.
As part of our relationship with Support the Girls Charity, if you have any pre-loved bras you would like to pass on to women in need please pop them in with your return (it won’t cost you any extra in postage!)
Please note, this excludes any product from our underwear category (due to hygiene reasons) and products that are marked as ‘CLEARANCE’ from our Clearance category. These products are not eligible to be returned unless they are defective.
International
You can return items for a refund only. Please note that for returns from overseas the return postage costs are at your own expense. Send your return directly to: Sports Bras Direct Returns, PO Box 379, Nerang, QLD, 4211 noting your order number.
Please note, this excludes any product from our underwear category (due to hygiene reasons) and products that are marked as ‘CLEARANCE’ from our Clearance category. These products are not eligible to be returned unless they are defective.
EXCHANGES
Australia
Fit not, quite right? Simply send your item back for an exchange. Easy, just follow the below instructions:
- Turn the satchel your item was delivered in (we love the word ‘re-use’) inside out.
- Place your exchange and this form in the satchel and seal securely (some tape will do the trick!).
- Stick the Reply-Paid returns label (included with your order) on the package.
- Pop it in your nearest post box or at your nearest post office. Done!
If you would like your exchange tracked, visit your nearest post office & ask for a tracking label to be applied free of charge. If you need help with sizing or would like to exchange to a new style email me at [email protected] or simply live chat me on our website.
As part of our relationship with Support the Girls Charity, if you have any pre-loved bras you would like to pass on to women in need please pop them in with your return (it won’t cost you any extra in postage!)
Please note, this excludes any product from our underwear category (due to hygiene reasons) and products that are marked as ‘CLEARANCE’ from our Clearance category. These products are not eligible to be returned unless they are defective.
Please also note, we offer one free return and exchange postage per order. All subsequent exchanges we ask you to pay the return postage and we will send the new exchange at our cost, free of charge to you!
International
At present we do not offer exchanges from overseas destinations. If you would like to return your item, please visit our returns policy above.
The Fine Print
- Items must be returned for an exchange or refund within 60 days of purchase. No hurry!
- Items must be unworn, unwashed and in original condition with swing tags attached. Pretty standard!
- Exchanges or Returns not accepted for underwear and CLEARANCE styles. Sorry!
- Once we receive your exchange/return please allow 3 business days for processing.
- Exchanges are subject to stock availability on receipt of the returned bra. If we’re out of stock, we’ll get in touch.
- You will be notified by email when it’s all done!
If the returned items do not adhere to the above conditions, a refund or exchange will not be made. In this circumstance, the item can be returned to you at your cost. Sports Bras Direct cannot be held responsible for items that have not reached us. Any additional postage fees on the original order are not included in the refund.
What if the item is faulty?
Sports Bras Direct takes extreme care in ensuring the items we send to you are of the highest quality. However if you have received an item with a defect please contact us at [email protected]. To speed up the process please include your order number and a photo showing the fault.
Warranty replacements are excluded from our returns policy.
Need help? No problem. If you have any questions, please email me at [email protected] or reach out via live chat.
Thank you so much for shopping with us.
Amy x
