FAMILY OWNED AUSTRALIAN BASED BUSINESS | ALL PROFITS DONATED TO CHARITY | FAST DELIVERY | EASY 60 DAY RETURNS

Returns & Exchanges

Sports Bras Direct hopes you love your purchase.  However, if for any reason you are not 100% satisfied or it doesn’t fit quite right simply return your item/s in their original condition within 60 days of purchase for a refund or exchange.

We love easy!

RETURNS

Australia

Not happy with your purchase? Send it back for a refund. Simple!

All you need to do is:

  • Turn the satchel your item was delivered in (we love the word ‘re-use’) inside out.
  • Place your item and this form in the satchel and seal securely (some tape will do the trick!).
  • Stick the Reply-Paid returns label (included with your order) on the package.
  • Pop it in your nearest post box or at your nearest post office. Done!

If you would like your return tracked visit your nearest post office & ask for a tracking label to be applied free of charge.

Please note that $5.95 will be deducted from your refund if you use our Reply-Paid label. If you use your own label please send your return directly to: Sports Bras Direct Returns, PO Box 379, Nerang, QLD, 4211.

As part of our relationship with Support the Girls Charity, if you have any pre-loved bras you would like to pass on to women in need please pop them in with your return (it won’t cost you any extra in postage!)

Please note, this excludes any product from our underwear category (due to hygiene reasons) and products that are marked as ‘CLEARANCE’ from our Clearance category. These products are not eligible to be returned unless they are defective.

International

You can return items for a refund only. Please note that for returns from overseas the return postage costs are at your own expense. Send your return directly to: Sports Bras Direct Returns, PO Box 379, Nerang, QLD, 4211 noting your order number.

Please note, this excludes any product from our underwear category (due to hygiene reasons) and products that are marked as ‘CLEARANCE’ from our Clearance category. These products are not eligible to be returned unless they are defective.

EXCHANGES

Australia

Fit not, quite right? Simply send your item back for a size exchange. Easy, just follow the below instructions:

  • Turn the satchel your item was delivered in (we love the word ‘re-use’) inside out.
  • Place your exchange and this form in the satchel and seal securely (some tape will do the trick!).
  • Stick the Reply-Paid returns label (included with your order) on the package.
  • Pop it in your nearest post box or at your nearest post office. Done!

If you would like your exchange tracked, visit your nearest post office & ask for a tracking label to be applied free of charge. If you need help with sizing or would like to exchange to a new style email me at [email protected] or simply live chat me on our website.

As part of our relationship with Support the Girls Charity, if you have any pre-loved bras you would like to pass on to women in need please pop them in with your return (it won’t cost you any extra in postage!)

Please note, this excludes any product from our underwear category (due to hygiene reasons) and products that are marked as ‘CLEARANCE’ from our Clearance category. These products are not eligible to be returned unless they are defective.

Please also note, we offer one free return postage exchange per order. All subsequent exchanges we ask you to pay the return postage and we will send the new exchange at our cost, free of charge to you!

International

At present we do not offer exchanges from overseas destinations. If you would like to return your item, please visit our returns policy above.

The Fine Print

  • Items must be returned for an exchange or refund within 60 days of purchase. No hurry!
  • Items must be unworn, unwashed and in original condition with swing tags attached. Pretty standard!
  • Exchanges or Returns not accepted for underwear and CLEARANCE styles. Sorry!
  • Once we receive your exchange/return please allow 3 business days for processing.
  • Exchanges are subject to stock availability on receipt of the returned bra. If we’re out of stock, we’ll get in touch.
  • You will be notified by email when it’s all done!

If the returned items do not adhere to the above conditions, a refund or exchange will not be made.  In this circumstance, the item can be returned to you at your cost.  Sports Bras Direct cannot be held responsible for items that have not reached us. Any additional postage fees on the original order are not included in the refund.

What if the item is faulty?

 

Sports Bras Direct takes extreme care in ensuring the items we send to you are of the highest quality.  However if you have received an item with a defect please contact us at [email protected]. To speed up the process please include your order number and a photo showing the fault.

Warranty replacements are excluded from our returns policy.

Need help? No problem. If you have any questions, please email me at [email protected] or reach out via live chat.

Thank you so much for shopping with us.

Amy x

Join the Sports Bras Direct community and get 10% off

Determine Your Size With Our Bra Size Calculator

1. Underbust Size

2. Overbust Size

Measuring Your Underbust

Stand straight with your arms hanging casually by your side; if you can get a friend to measure you around your chest, directly under your bust.

Ideally, measure yourself while you are wearing a good fitting bra.  The tape should sit directly under your breasts (where your bra band would normally sit), should be horizontal all the way around and be as tight as possible without being uncomfortable (exactly like your bra’s underband).  This measurement is your Underbust.

 width=

Measuring Your Overbust

Still standing straight measure horizontally around the fullest part of your bust (usually over the nipples).  This is best done while you’re wearing a good fitting bra.  The tape should not be to tight resting lightly on your body. Make sure the tape is straight across your back and is parallel to the floor.  This measurement is your Overbust.

Finding Your Perfect Fit

Finding your correct Australian Bra Size is as easy as 1, 2, 3. One; follow the instructions below to find your underbust and overbust size. Two; slide the bars to your correct size position to discover your recommended size. Three; start shopping!

  1. Underbust Size; measure around your chest, directly below your bust. Read more below.
  2. Overbust size; measure around the fullest part of your breasts. Read more below.

Crop Tops

Crop tops can fit differently to cupped bras.  Generally speaking they are more similar to women’s clothing sizes.

XS = 8    S = 10   M = 12   L = 14   XL = 16    XXL = 18

Sports Bras Direct recommends crop tops for cup sizes A-D only. You must also check the specific style of crop top suits the level of impact you require.  Breasts that are bigger than a D cup require more specific support from a cup size sports bra.

Each Brand has a slight variation in their actual measurement guidelines for crop tops. Please check brand specific sizing below to establish the best size crop to suit you.

If you are still unsure on your size we would love to help you, please contact us to arrange your personal fitting appointment.

Brand Specific Size Guides