FREE DELIVERY           |           FREE RETURNS

Delivery & Returns

Delivery

Australia

We offer FREE Standard Delivery throughout mainland Australia and Tasmania for all orders $50 and over.  Orders less than $50 are flat rate of $4.95.

Alternatively choose Express Delivery at checkout for a flat rate of $9.95 per order.  For orders placed before 2pm, this will provide next business day delivery within the Australia Post Express Post Delivery Network and fastest possible delivery for other areas.

We endeavour to dispatch your order within 1 business day following receipt of your payment.  All orders are sent by Australia post.  Once your order has left our warehouse it takes approximately 1-5 business days for delivery depending on you location.

Please note; we are based on the Gold Coast, Australia and operate on Queensland time. We also observe all Gold Coast public holidays.

New Zealand

We offer FREE Standard International Shipping to New Zealand for all orders over $150 (Australian Dollars).  For orders less than A$150 we charge a flat rate of A$19.95 standard international shipping to New Zealand.

Please note that we are currently unable to post any New Balance products to New Zealand.

We currently deliver to addresses within mainland Australia, Tasmania and New Zealand only.

Please note; we are based on the Gold Coast, Australia and operate on Queensland time. We also observe all Gold Coast public holidays.

Returns & Exchanges

Sports Bras Direct hopes you love your purchase.  However if for any reason you are not 100% satisfied with your order simply return your items in their original condition within 30 days of purchase.  You can choose to receive a refund or exchange of size in the same style.  Goods can be returned using a Reply Paid address, so no postage cost to you.

Please note that for returns from New Zealand the return postage costs are at your own expense.

Returns Conditions

  • Items must be in original re-sellable condition, unwashed and unworn. Please be careful trying on bras to ensure you do not leave deodorant or makeup marks on the bra.
  • All labels must be still attached and in original condition.
  • Items must be returned within 30 days from the date of purchase. Once received, your request will be processed in 1-3 business days.  We will email you to confirm your return has been processed.
  • Refunds can only be made by the original payment method. Please note your financial institution may take 3-5 business days to clear the funds back into your account.
  • We offer one free return authorisation per order (which can include multiple items).

If the returned items do not adhere to the above conditions, a refund or exchange will not be made.  In this circumstance, the item can be returned to you at your cost.  Sports Bras Direct cannot be held responsible for items that have not reached us.  Any additional Express Post fees on the original order are not included in the refund.

How to Request a Return or Exchange

To return or exchange an item please email us at [email protected] stating:

  • Your Order Number and the Email Address you used to place the order.
  • Reason for the return.
  • Request for refund or Exchange for alternate size (subject to stock availability).
  • Contact telephone number.

If your requested item has sold out by the time your product is posted and received by Sports Bras Direct, your account from which you originally paid will be refunded.  You will be notified of this.

On receipt of your email, we will provide you with a returns reference number and a reply paid address (for Australia only).  You can then simply wrap up your item, write the returns reference number and reply paid address clearly on the outside and take to your nearest post office.

If you have a question about returns, exchange or sizing we would love to help, please email us or contact us via our online chat service. 

What if the item is faulty?

Sports Bras Direct takes extreme care in ensuring the items we send to you are of the highest quality.  However if you have received an item with a defect please contact us at [email protected]. To speed up the process please include your order number and a photo showing the fault.

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To measure your size it is best to wear an everyday well-fitting non-padded bra and use a fabric / flexible tape to measure in centimetres.

To help you further, brand specific size guidelines have been added to the product images of some of our sports bras.  Please also check these before ordering.

Back Size – Underbust measurement

Your bra back size is determined by your under bust measurement.  Place tape
measure around your body, underneath the bust, in line with the bottom of your bra’s hook & eye.  The tape should be taught but not uncomfortable.

Cup Size – Overbust measurement

Place the tape measure loosely over the fullest part of your breasts (usually over the nipple). This is best done when wearing a bra.  Ensure the tape measure is at the same height across your back as across your bust.

Your back size can be different to your clothing size as it relates to the width of your back and diaphragm.  A lady may wear size 12 clothes and a size 14C bra.

Now look at the Bra Fitting Chart below.  First find your underbust measurement (Back Size) in the left hand column, round up to the nearest cm if required.  Then find the corresponding Australian/NZ size in the grey column.  This determines your back size.

Once you have your back size, follow the row along until you find your cupsize measurement, again round up to the nearest cm if required.  This will determine your cup size.

Crop Tops

Crop tops can fit differently to cupped bras.  Generally speaking they are more similar to women’s clothing sizes.

XS = 8    S = 10   M = 12   L = 14   XL = 16    XXL = 18

However the correct size can be more accurately determined using your under bust and over bust measurements in the table below.  To understand how to take these measurements please see the explanation above.

Sports Bras Direct recommends crop tops for cup sizes A-D only. You must also check the specific style of crop top suits the level of impact you require.  Breasts that are bigger than a D cup require more specific support from a cup size sports bra.

Each Brand has a slight variation in their actual measurement guidelines for crop tops, so we have summarised the individual Brand’s advice in the table below.

If you are still unsure we would love to help you, please get in touch with our support team via live chat.