We are still packing and dispatching orders daily via Australia Post. We have been informed by Australia Post that standard and express delivery will continue as per normal. However please be aware there may be postage time delays as priority is given to medical supplies and food. We apologise for this inconvenience and thank you for your understanding.
We endeavour to dispatch your order within 1 business day following receipt of your payment. All orders are sent by Australia post.
We offer FREE Standard Delivery throughout mainland Australia and Tasmania for all orders A$50 and over. Orders less than A$50 are flat rate of A$6.95. It takes approximately 1-5 business days for delivery depending on your location.
Alternatively choose Express Delivery at checkout for a flat rate of A$9.95 per order. For orders placed before 1pm, this will provide next business day delivery within the Australia Post Express Post Delivery Network and fastest possible delivery for other areas.
We offer FREE Standard International Shipping to New Zealand for all orders over A$150. For orders less than A$150 we charge a flat rate of A$9.95 standard international shipping to New Zealand. It takes approximately 5 business days for delivery depending on your location.
We apologies that due to COVID 19 Flight Restrictions we are currently not delivering outside of Australia and New Zealand.
We are based on the Gold Coast, Australia and operate on Queensland time. We also observe all Gold Coast public holidays.
You may be subject to additional tax or duties based on your country’s custom requirements. This is out of our control.
Returns & Exchanges
Sports Bras Direct hopes you love your purchase. However if for any reason you are not 100% satisfied with your order simply return your items in their original condition within 60 days of purchase. We know you lead a busy life and that the usual 30 days offered by many may not be enough!
You can choose to receive a refund or exchange of size in the same style. Goods can be returned using a Reply Paid address, so no postage cost to you. This excludes products that are marked as ‘CLEARANCE’. These products are not eligible to be returned unless they are defective.
You can return items for a refund. Please note that for returns from New Zealand the return postage costs are at your own expense. This excludes products that are marked as ‘CLEARANCE’. These products are not eligible to be returned unless they are defective.
- Items must be in original re-sellable condition, unwashed and unworn. Please be careful trying on bras to ensure you do not leave deodorant or makeup marks on the bra.
- All labels must be still attached and in original condition.
- Items must be returned within 60 days from the date of purchase. Once received, your request will be processed in 1-3 business days. We will email you to confirm your return has been processed.
- Refunds can only be made to the original payment method. Please note your financial institution may take 3-5 business days to clear the funds back into your account.
- We offer one free return authorisation per order (which can include multiple items).
If the returned items do not adhere to the above conditions, a refund or exchange will not be made. In this circumstance, the item can be returned to you at your cost. Sports Bras Direct cannot be held responsible for items that have not reached us. Any additional postage fees on the original order are not included in the refund.
How to Request a Return or Exchange
To return or exchange an item please email us at [email protected] stating:
- Your Order Number and the Email Address you used to place the order.
- Reason for the return.
- Request for refund or Exchange for alternate size (subject to stock availability).
- Contact telephone number.
On receipt of your email, we will provide you with a returns reference number and the return address details. Therefore you can simply wrap up your item, write the returns reference number and return address clearly on the outside and take it to your nearest post office.
If your requested item has sold out by the time your product is posted and received by Sports Bras Direct, your account from which you originally paid will be refunded. You will be notified of this.
If you have a question about returns, exchange or sizing we would love to help, please email us or contact us via our online chat service.
What if the item is faulty?
Sports Bras Direct takes extreme care in ensuring the items we send to you are of the highest quality. However if you have received an item with a defect please contact us at [email protected]. To speed up the process please include your order number and a photo showing the fault.
Warranty replacements are excluded from our returns policy.