FAMILY OWNED AUSTRALIAN BASED BUSINESS | ALL PROFITS DONATED TO CHARITY | FAST DELIVERY | EASY 60 DAY RETURNS

Delivery & Returns

COVID-19 UPDATE

We are still packing and dispatching orders daily via Australia Post.  Standard and express delivery will continue as per normal.  However please be aware there may be occasional postage time delays. Express Post is still priority but not guaranteed next day. Some parcels to Victoria are experiencing a 3 day delivery delay. We apologise for this inconvenience and thank you for your understanding.

Delivery

We will endeavour to pack and dispatch your order in the following timeframes:

  • Same day orders: By 2pm.
  • Orders received late afternoon or overnight: The next business day.
  • Orders received over a standard weekend: The following Monday or business day if Monday is a public holiday.
  • Orders received on a public holiday: The next business day.

As a worse case we will dispatch your order within 1 business day following receipt of your payment.

Australia

We offer Flat Rate standard delivery throughout mainland Australia and Tasmania on all orders no matter the size or value. Our flat rate standard delivery fee is $5.95 per order payable at checkout.

It takes approximately 1-5 business days for delivery depending on your location.

Alternatively choose Express Delivery at checkout for a flat rate of A$9.95 per order.  This will provide next business day delivery within the Australia Post Express Post Delivery Network and fastest possible delivery for other areas.

New Zealand

Deliveries to New Zealand are charged at a flat rate of $9.95 per order no matter the order size or value.

It takes approximately 6-12 business days for delivery depending on your location. Alternatively choose Express Post for $19.99 which takes 5-10 business days.

USA & CANADA

Deliveries to USA and Canada are charged at a flat rate of $13.95 per order no matter the order size or value.

It takes approximately 10-20 business days for delivery depending on your location. Alternatively choose Express Post for $24.95 which takes 7 to 15 business days.

UK & IRELAND

Deliveries to UK and Ireland are charged at a flat rate of $17.95 per order no matter the order size or value.

It takes approximately 9-15 business days for delivery depending on your location. Alternatively choose Express Post for $26.95 which takes 6 to 10 business days.

We apologies that we are currently not delivering outside of Australia, New Zealand, USA, Canada, UK & Ireland.  

Please do not hold us responsible for post delays. We will dispatch it quickly and fingers crossed AusPost will deliver it quickly!

We are based on the Gold Coast, Australia and operate on Queensland time. We also observe all Gold Coast public holidays.  All pricing is in Australian dollars.

You may be subject to additional tax or duties based on your country’s custom requirements. This is out of our control.

Returns & Exchanges

Sports Bras Direct hopes you love your purchase.  However if for any reason you are not 100% satisfied with your order simply return your items in their original condition within 60 days of purchase. We know you lead a busy life and that the usual 30 days offered by many may not be enough!

Australia

Not happy with your purchase? Simply send it back for an exchange of size in the same style or a refund. Simple!

All you need to do is:

  • Turn the satchel your item was delivered in (we love the word ‘re-use’) inside out.
  • Place your item and completed returns/exchanges form in the satchel and seal securely (some tape will do the trick!).
  • Stick the Reply-Paid returns label (included with your order) on the package.
  • Pop it in your nearest post box or at your local post office. Done!

If you would like your return tracked visit your local post office & ask for a tracking label to be applied free of charge.

Exchanges are free of charge.  For refunds, please note that $5.95 will be deducted from your refund if you use our Reply-Paid label. If you use your own label please send your return directly to: Sports Bras Direct Returns, PO Box 379, Nerang, QLD, 4211.

As part of our relationship with Support the Girls Charity, if you have any pre-loved bras you would like to pass on to women in need please pop them in with your return. (They don’t have to be sports bras!) Anything you have lying around is greatly appreciated.

Please note this excludes products that are clearly marked as ‘CLEARANCE’. These products are not eligible to be returned unless they are defective.

New Zealand, USA , Canada, UK & Ireland

You can return items for a refund. Please note that for international orders we cannot offer an exchange.  The postage cost for returns from New Zealand, USA, Canada, UK & Ireland are at your own expense. Send your return directly to: Sports Bras Direct Returns, PO Box 379, Nerang, QLD, 4211 noting your order number clearly on or inside the package.

This excludes products that are marked as ‘CLEARANCE’. These products are not eligible to be returned unless they are defective.

Returns Conditions

  • Items must be in original re-sellable condition, unwashed and unworn. Please be careful trying on bras to ensure you do not leave deodorant or makeup marks on the bra.
  • All labels must be still attached and in original condition.
  • Items must be returned within 60 days from the date of purchase. Once received, your request will be processed in 1-3 business days.  We will email you to confirm your return has been processed.
  • Refunds can only be made to the original payment method. Please note your financial institution may take 3-5 business days to clear the funds back into your account.

If the returned items do not adhere to the above conditions, a refund or exchange will not be made.  In this circumstance, the item can be returned to you at your cost.  Sports Bras Direct cannot be held responsible for items that have not reached us.  Any additional postage fees on the original order are not included in the refund.

If you have any questions about returns, exchange or sizing we would love to help, please email us or contact us via our online chat service. 

What if the item is faulty?

Sports Bras Direct takes extreme care in ensuring the items we send to you are of the highest quality.  However if you have received an item with a defect please contact us at [email protected]. To speed up the process please include your order number and a photo showing the fault.

Warranty replacements are excluded from our returns policy.

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Determine Your Size With Our Bra Size Calculator

1. Underbust Size

2. Overbust Size

Measuring Your Underbust

Stand straight with your arms hanging casually by your side; if you can get a friend to measure you around your chest, directly under your bust.

Ideally, measure yourself while you are not wearing a bra, or if you are wearing one, be careful not to sit the tape over any part of your bra.  The tape should sit directly under your breasts (where your bra band would normally sit), should be horizontal all the way around and be as tight as possible without being uncomfortable (exactly like your bra’s underband).  This measurement is your Underbust.

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Measuring Your Overbust

Still standing straight measure horizontally around the fullest part of your bust (usually over the nipples).  This is best done while you’re wearing a good fitting bra.  The tape should not be to tight resting lightly on your body. Make sure the tape is straight across your back and is parallel to the floor.  This measurement is your Overbust.

Finding Your Perfect Fit

Finding your correct Australian Bra Size is as easy as 1, 2, 3. One; follow the instructions below to find your underbust and overbust size. Two; slide the bars to your correct size position to discover your recommended size. Three; start shopping!

  1. Underbust Size; measure around your chest, directly below your bust. Read more below.
  2. Overbust size; measure around the fullest part of your breasts. Read more below.

Crop Tops

Crop tops can fit differently to cupped bras.  Generally speaking they are more similar to women’s clothing sizes.

XS = 8    S = 10   M = 12   L = 14   XL = 16    XXL = 18

Sports Bras Direct recommends crop tops for cup sizes A-D only. You must also check the specific style of crop top suits the level of impact you require.  Breasts that are bigger than a D cup require more specific support from a cup size sports bra.

Each Brand has a slight variation in their actual measurement guidelines for crop tops. Please check brand specific sizing below to establish the best size crop to suit you.

If you are still unsure on your size we would love to help you, please contact us to arrange your personal fitting appointment.

Brand Specific Size Guides

Abi and Joseph Size Guide

Anita Active Size Guide

Cadenshae Size Guide

Champion Size Guide

Lorna Jane Size Guide

New Balance Size Guide

Puma Size Guide

Royce Lingerie Size Guide

Shock Absorber Size Guide

Speedo Size Guide